@book{34164,
	author = {Heras-Saizarbitoria, I�naki.},
	title = {ISO 9001, ISO 14001, and new management standards /},
	publisher = {Springer,},
	year = {[2018]},
	series = {Measuring operations performance},
	address = {Cham, Switzerland :},
	url = {http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1613636}
}