@book{36019,
	author = {Story, MPHM, Pierce.},
	title = {Optimizing Your Capacity to Care.},
	publisher = {CRC Press,},
	year = {2016.},
	url = {https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=1247414}
}